Terms of Service

Effective Date: 06/12/2026 Last Updated: 06/12/2026

1. Overview

Welcome to Bridge to Confidence™ ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our services, website, consultations, and any related materials or communications.

By booking a service, using this website, or engaging with Bridge to Confidence™, you agree to these Terms. If you do not agree, please do not use our services.

2. Nature of Services

Bridge to Confidence™ provides educational consulting and parent coaching support focused on helping families better understand IEP and ETR processes.

Services may include:

  • Interpretation of IEP and ETR documents in plain language

  • Educational consultation and coaching sessions

  • Meeting preparation support

  • Guidance on understanding school-provided data and recommendations

  • Communication support for school-related discussions

All services are intended to support your understanding and informed participation in your child's educational planning.

3. No Legal, Medical, or Psychological Advice

Bridge to Confidence™ does not provide legal advice, legal representation, medical advice, psychological advice, or therapy.

Nothing shared during sessions, written materials, emails, or on this website should be interpreted as legal, medical, or psychological advice.

Clients are encouraged to consult with licensed professionals (including attorneys, physicians, or therapists) for matters outside the scope of educational consulting.

4. Educational Scope & Limitations

While the founder is a licensed educator and former Intervention Specialist, services are provided in a consulting and coaching capacity only. We are not acting as a representative of any school district or governing body.

We do not:

  • Make legal determinations regarding rights, eligibility, or compliance

  • Guarantee any specific school decisions or outcomes

  • Replace school-based evaluation teams, service providers, or attorneys

  • Act as a legal advocate or representative in disputes, due process, or mediation

All final educational decisions are made by the school district, the IEP team, and you as the parent or guardian.

5. Payment & Pricing

  • Payment is required at the time of booking unless otherwise stated.

  • Payment is processed manually through PayPal or Zelle. Invoices are issued after booking and must be paid to confirm your appointment.

  • Prices are subject to change at any time, but confirmed bookings will not be affected.

  • Failure to complete payment may result in cancellation or rescheduling of services.

Package and Pricing Notes:

  • One-time packages (Clarity Beginning, Understanding Path, Confident Voice,) are paid in full at booking.

  • Monthly packages (Advocacy Partnership) are billed monthly. The Advocacy Partnership requires a 12-month commitment.

6. Cancellations & Rescheduling

We understand family schedules change.

  • Cancellations made 24+ hours before a scheduled call or virtual meeting can be rescheduled.

  • Cancellations made within 24 hours of a scheduled call are given a one-time grace and may be rescheduled. Subsequent within-24-hour cancellations will not be rescheduled.

  • Any cancellation must be rescheduled within 24 hours of the cancellation.

  • No-shows will not be rescheduled and are non-refundable.

Monthly clients: Confident Voice and Advocacy Partnership clients may cancel future months with 14 days' notice. The 12-month commitment for Advocacy Partnership remains in effect through the agreed term.

7. Scope & Overage

Every package has a defined scope. If your situation grows beyond what your current package covers, you will have two options:

  1. Move up to the next tier of service.

  2. Continue at an hourly rate of $125/hour for any work that falls outside your original package scope.

You will be notified in advance of any work that exceeds your package scope. No surprise charges.

8. Client Responsibility

By engaging with our services, you agree that:

  • You will provide accurate and complete information

  • You are responsible for all decisions made regarding your child's education

  • You understand that results may vary based on individual circumstances and school district processes

  • You will participate in good faith in the services you have engaged

9. Confidentiality & Privacy

We respect your privacy. All personal information, documents, and communications shared with Bridge to Confidence™ will be kept confidential and used solely for the purpose of providing services.

We do not sell, share, or distribute client information to third parties without consent, unless required by law.

For details on how we handle your information, see our Privacy Policy.

10. Document Handling

If you choose to share IEPs, ETRs, evaluations, or other school documents:

  • They will be used only for review and consultation purposes.

  • They will not be shared outside of the service relationship.

  • You may request deletion of documents after service completion.

11. No Guarantees

While we strive to provide clear, helpful, and supportive guidance, we do not guarantee:

  • Specific school decisions or outcomes

  • Changes in IEP services, eligibility determinations, or accommodations

  • Results from advocacy or communication efforts

Educational outcomes depend on individual school teams, district policies, and circumstances outside our control.

12. Communication & Response Times

Communication may occur via email, scheduling platforms, or approved messaging methods.

Standard response time is within 24–48 business hours.

Advocacy Partnership clients receive priority response access (within 2–3 business hours during standard hours, Monday–Friday, 9am–4pm Eastern).

We do not provide emergency or after-hours service unless explicitly arranged.

13. Intellectual Property

All materials, guides, frameworks, written summaries, and content provided by Bridge to Confidence™ are the intellectual property of the business. They are licensed for your personal use in connection with your services and may not be copied, distributed, sold, or shared publicly without our written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Bridge to Confidence™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim related to our services shall not exceed the amount you paid for the specific service in question.

15. Policy Updates

These Terms may be updated at any time. The "Last Updated" date at the top will reflect changes. Continued use of our services after changes indicates acceptance of updated terms.

16. Governing Law

These Terms are governed by the laws of the State of Ohio. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Ohio.

17. Contact Information

For questions regarding these Terms or our services:

Email:emily@bridgetoconfidence.com Bridge to Confidence™ Stark County, Ohio